Privacy Policy
Last updated: March 13, 2026
1. Information We Collect
We collect information you provide directly:
- Account information (name, email, password)
- Property content (photos, videos, tour recordings)
- Lead data submitted by property viewers
- Payment information (processed by our payment provider)
We automatically collect:
- Usage data (pages viewed, features used)
- Device information (browser, operating system)
- IP address and approximate location
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process AI staging requests
- Deliver leads to property agents
- Send transactional emails and notifications
- Detect and prevent fraud or abuse
3. AI Processing
When you use AI staging features, your property images are sent to third-party AI providers for processing. These providers do not retain your images beyond the processing session. All AI-generated content is clearly labeled.
4. Data Sharing
We do not sell your personal data. We share information only with:
- Service providers who assist in operating the platform
- Payment processors for billing
- AI providers for image processing
- Law enforcement when legally required
5. Data Retention
We retain your data for as long as your account is active. After account deletion, we remove your personal data within 30 days. Anonymized usage data may be retained for analytics.
6. Security
We use industry-standard encryption (TLS) for data in transit and AES-256 for data at rest. Access to user data is restricted to authorized personnel.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of non-essential communications
8. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies.
9. Changes to This Policy
We will notify you of material changes via email. Continued use after changes constitutes acceptance.
Contact
Privacy questions? Contact us at privacy@openhaushq.com.